Frequently Asked Questions
Everything you need to know about your Filling Pieces experience.
What is the standard shipping time for international orders?
We offer worldwide shipping via UPS and DHL. Delivery typically takes 2-5 business days for Europe and 5-10 business days for the rest of the world, depending on your location and customs processing.
How do I determine my correct size for Filling Pieces footwear?
Our footwear generally fits one size larger than standard athletic shoes. We recommend sizing down one full size from your regular EU size. Please refer to our detailed Size Guide on each product page for specific measurements.
What is your return policy?
You can return any unworn items within 14 days of delivery. The products must be in their original condition and packaging, including the dust bag and any extra laces provided.
Which payment methods do you accept?
We accept a wide range of secure payment options including Credit Cards (Visa, MasterCard, American Express), PayPal, iDEAL, Klarna, and Apple Pay.
Where are Filling Pieces products manufactured?
All our footwear is handmade in Portugal using the highest quality Italian leathers and premium materials, bridging the gap between high-fashion and streetwear.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. Once an order is confirmed, we are generally unable to make changes or cancellations. Please contact our support team as soon as possible if you made an error.